The role involves dealing with information in relation to various licences and data, checking and recording information and payments, providing advice to applicants and members of the public to aid their applications. The role will involve responding to telephone calls and requests from the public as well as the business sector and will require a close working relationship with officers within the teams to ensure the accuracy of licenses to be issued.
The position requires effective time management, prioritization of tasks, and adherence to internal procedures. The assistant will interact with the public, contractors, suppliers, and internal teams to resolve queries and provide advice. No direct line management responsibilities are involved. The role is office-based, principally at Thornton Depot, Milford Haven, with potential for working in County Hall Haverfordwest as necessary as well as hybrid work.
Essential qualifications include an NVQ Level 3 in a Customer Service or Business Administration or similar, administrative experience, and proficiency in Microsoft Office. Desirable skills include a basic understanding of financial processes and Welsh language proficiency.
The role also requires a flexible approach, good communication skills, and the ability to follow procedures. Compliance with health, safety, and data protection policies is expected.
Please refer to the job description above for more details on this vacancy and the person specification.Employment ChecksThis post is subject to a DBS disclosure check.
Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.
Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy. Safeguarding Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.
This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.
Support & Additional Info - Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing hrsystemsteam@pembrokeshire.gov.uk .
- Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing Recruit@pembrokeshire.gov.uk .
- Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2023.
- Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.
Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.