After struggling to engage with school, Callum was supported to take on a placement at a local care home where his respect and care for residents made him the perfect candidate for an apprenticeship in social care.

Callum’s confidence has continued to grow as he has progressed through his qualification where he has been supported by a personal mentor who is able to tailor his responsibilities to include more complex care such as emergencies when he becomes ready.

Despite the challenges, Callum’s pride and satisfaction in his work is rooted in the appreciation and gratitude shown by the residents he cares for.

In a handwritten letter from one resident, they described him as a “born carer”.

Keneuoe is originally from Lesotho. She moved to Bala in 1997 and began working for Gwynedd Council, where she took advantage of the opportunity to learn Welsh at Aberystwyth University, becoming fluent in the language in 2000. Keneuoe now works in a care home, supporting people with dementia and complex needs.

Promoting people’s rights and focusing on the person and what’s important to them is an important part of Keneuoe’s role. By communicating with residents in their preferred language, Keneuoe is able to build relationships with and support them, which helps them maintain their well-being.

Jake is a Care Assistant at Tregerddan Care Home near Aberystwyth. After volunteering there when he was younger, he completed an access to nursing course and was soon offered a full-time job working with the residents.