Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack
Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.
We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.
( Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)
For further information about this post please contact Caren Brown on 01758 704455 or via e-mail: carenelainebrown@gwynedd.llyw.cymru
Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH
Tel: 01286 679076
E-Mail: Swyddi@gwynedd.llyw.cymru
CLOSING DATE: 10.00 AM, 07/05/2025
The Council will request a Disclosure from the Disclosure and Barring Service for the successful candidate.
If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.
Recruitment Pack Children and Supporting Families (2).pdf
Person Specification
Personal attributes Essential Excellent communication skills.
The ability to work and communicate easily with people. Ability to deal with people confidently, calmly and politely.
The ability to listen and hold difficult conversations at times and respond calmly and sensitively.
The ability to build connections and networks with various people and organisations.
The ability to work under pressure, independently and as part of a team.
An organised person who can prioritise work as needed and shows initiative.
Willingness to accept responsibilities.
A commitment to ensure timely access to services in order to improve quality of life and opportunities.
A person who is confident in writing, conversing and presenting information in Welsh and English.
Desirable -
Qualifications and relevant training Essential Level 3 or higher qualification in a relevant field.
3 + GCSE A-C (includes Welsh and English)
Experience of working with children, young people and parents.
Desirable Basic child protection training
Relevant experience Essential An understanding of the requirements of the children's service and the need to meet statutory standards of practice.
Ability to work in partnership with children, families and other agencies.
Experience of communicating with individuals and groups at a wide level
Ability to use a computer at work, with a skills infrastructure for developing an ability to use the service's electronic information systems
Experience of giving advice and working with people in situations of need.
Desirable Experience of assessing the needs of children / families and helping them to prioritise issues that concern them.
Experience of working in a children/families support team or work setting with children.
Experience of working in a context of supporting children and families.
Experience of community engagement to help families discover what is available to support them locally.
Skills and specialist knowledge Essential Good and solid communication skills, and the ability to communicate with people, children and young people effectively and confidently, often in circumstances of need, respecting the need for confidentiality.
The ability to form and maintain a good working relationship with children, young people and their families.
The ability to work effectively and creatively, in a multi-agency and multi-disciplinary context.
The ability to form and maintain good working relationships with a wide range of professionals.
Good computer skills and the ability to use basic Microsoft Office programs.
Good networking skills.
Skills to prepare and create clear, concise and effective reports and documents.
Excellent customer care skills.
Good organizational skills.
Use of a car and full current driving licence.
Understanding of Child Protection guidelines.
Desirable Being able to summarize and record conversations with children and families and note their wishes and what matters to them
Up-to-date information regarding legislation relevant to the field of children, young people and families.
Information about the Families First Program and the mindset behind Team Around the Family.
Understanding of the Social Services and Wellbeing Act 2014.
An understanding of the principles of the Government's Poverty Reduction Programme, specifically Families First
Language requirements Listening and Speaking - Higher Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.
Reading and Understanding - Higher Able to understand standard written Welsh and English; both formal and informal.Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.
Writing - Higher Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).
Job Description
Purpose of the post • Ensure that the people of Gwynedd are at the heart of everything we do.
• Contribute towards providing Admissions Team service to early intervention referrals within the department.
• Helping to receive inquiries and referrals from Families First / Early Intervention on behalf of the department from service users, their carers and families or other professional officers.
• Hold "What's Important" discussions with children and families, assess their needs and record their wishes.
• Ensure that children and families are directed to advice, information and the most suitable services for them.
Responsibility for functions • Computer equipment i.e. lap top, mobile phone, projector
Main duties • Support the Families First Referral Reception Officer to respond to inquiries for information and receive Early Intervention referrals from families and a variety of sources. Record them in accordance with guidelines and respond to the references in accordance with the procedure and enter the information on the Department's WCCIS system.
• Hold discussions with children and their families to complete an assessment of their needs and a "What's important" conversation. This can happen over the phone, virtually or in person.
• Listening to, and collecting, all suitable and relevant contact inquiry information from the customer in order to facilitate and advise further services.
• Refer children and families who need early support to the most appropriate service for them at the time.
• Collaborate with key partners such as education, health and the 3rd sector to discuss referrals and collect relevant information.
• Dealing with phone, Email and paper inquiries and providing general advice and information.
• Dealing with and resolving inquiries or addresses from start to finish, and being responsible for all the activity involved in resolving an inquiry or referral.
• Liaise with statutory, non-statutory and 3rd sector services across the County in order to gain an understanding of the support available to families in Gwynedd and to promote early intervention work.
• Working in partnership with services to ensure the best support for families and identify any gaps.
• Collaborate and network with other officers and partners relevant to inquiries and inquiries from service users.
• Support information sharing sessions to raise the profile of Gwynedd Families First and how to refer cases.
• Record and update information onto WCCIS. Maintain appropriate computer systems.
• Work in a flexible manner.
• Work in a caring and sensitive manner.
• Assist with monitoring and monitoring the quality of the service.
• Improve customer satisfaction and the provision of service; contributing ideas for developing and promoting the service, identifying improvements to the processes, collaboration and the Services.
• Comply with the Council's policies (e.g. health and safety, equal opportunities, freedom of information) and legislation and ensure confidentiality.
• Learning and sharing information with colleagues, working as part of a team, support colleagues.
• Present a professional image.
• Responsibility for self-development.
• Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy.
• Operate within the Council's policies in relation to equal opportunities and equality.
• Responsible for managing information in accordance with the Council's information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
• Commitment to reducing the Council's carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council's Carbon Footprint.
• Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
• Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
Special circumstances • The position may develop in the future to work flexible hours in order to respond more effectively to the needs of the service users
How to apply
View full job description and apply on the employers website
