Support at Home Service - Mobile Responder ServiceDay shifts (06.30 - 15.00 and 14.30 – 23.00) Night shifts (22.30 - 07.00)Based in Ty Elai, Williamstown, CF40 1NY.An opportunity has arisen in the Support @ Home team Rhondda Cynon Taff for Mobile Responders posts. The main function of the Mobile Responder Service is to provide a response to the Lifeline Monitoring Centre where an alarm has been triggered. The calls can vary, however the main types of calls we encounter and will respond to are:
- Resident Fallen
- No Resident Response
- Assistance Required
Our service is primarily meant to ensure safe, independent living at home for our customers. We aim to limit the number of calls that Welsh Ambulance are required to attend so they can be redirected to those most in need.
Staff are required to liaise with individual's next of kin, care agency and/or emergency services to provide practical help, care and support working within remit of operational procedures and provide updates to lifeline monitoring centre.
The casual posts will be required to cover Annual leave, sickness & training days of our permanent staff. Successful candidates will receive training on specialist equipment and the I Stumble falls management tool.
There is a requirement to complete fleet mandate forms and produce a clean driver’s license as a council vehicle is used for this service.
The working pattern is 4 days on, 4 days off, then 3 days on 3 days off over an 8-week rolling rota. This rota pattern also applies to the night responders.
If you require further information about these posts, please contact the Support @ Home office on (01443) 425070 and ask for Jamie Evans or the Duty Supervisor.
Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council.
In addition to this safeguarding responsibility, the successful applicant for this role will also be subject to an enhanced disclosure and barring service check.The Council values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender, including those with non-binary identities, religion or belief or pregnancy and maternity. We offer a number of staff networks for employees including the Allies Network, a Disability and Carers Network and Perthyn our LGBTQ+ Network.
An application submitted for this post in Welsh will not be treated less favourably than an application made in English.As part of the Council’s longer term objectives in relation to the Welsh language and its Workforce Planning Strategy, it is committed to a guaranteed interview scheme for Welsh-speakers of Level 3 and above. If you meet the essential criteria as identified in the person specification for the job and are a Welsh-speaker of Level 3 and above, you will be invited to interview if you choose to participate in the scheme.In view of the large number of Application Forms which are currently being submitted individual applications are not acknowledged. Consequently if you do not hear from us within four weeks of the closing date, please assume that your application is unsuccessful on this occasion. In which case you are thanked for the interest you have shown in applying for a position within the Council.
In support of the Council’s voluntary pledge to support the Armed Forces, the recruiter must always be prepared to ensure that applicants who have identified themselves as members of the Armed Forces including Service Leavers, Veterans or Reservists and who meet the essential criteria of the person specification, are offered an interview.
