Business Support Officer

This role will give you the opportunity to work as a key member of a well-established and highly valued team who are at the heart of the Family and Children's Services Business Support Service. You will be fully supported and mentored by your colleagues to undertake a variety of tasks. The key element for the role is to act as the first point of contact in receiving and screening, co-ordinating and processing all incoming daily referrals to Children's services.

You will need effective organisational and time management skills, good experience of IT applications and excellent communication skills. You will be expected to read and input data, so a high attention to detail and a strong ability to work accurately, is required. You will be expected to deal with highly sensitive information which will require a degree of resilience.

We promote and understand the importance of a positive and healthy work life balance, and can offer a range of flexible working solutions, which can be discussed at interview.

This post will benefit from working within a hybrid model, after completing initial training and induction, which means a balance of working from home, and at the state of the art building in Colwyn Bay. Job Share will also be considered.

You will benefit from a substantial rewards package, which includes a Local Government Pension Scheme, Occupational Sick Pay and staff benefits including salary sacrifice cars, Cycle to Work, cashback healthcare, discounts plus much more.

This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion: Kate Webbern, Business Support Officer, Data Team. (01492 574524 Kate.webbern@conwy.gov.uk )

Welsh Language Skills: The ability to converse at ease with customers in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.

We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.

Mae'r ffurflen hon ar gael yn Gymraeg hefyd.