Welfare Rights Support Officer

The post holder will carry out a range of duties, which may include call handling, responding to emails, arranging appointments and updating the customer data base.

The post holder must be IT literate with experience of working with Microsoft Office IT packages with a pleasant telephone and written manner. Previous experience of working in a busy office environment would be an advantage.

The right candidate will be able to raise the awareness of, and encourage, the take up of appropriate welfare benefits, through assisting service users in completing Benefit Checks and signposting to relevant information and advice.

The role is office based, 5 days a week, at our Coed Pella offices.

The ability to communicate in English is essential and the ability to converse at ease with customers in Welsh is also essential for this post.

When completing your application form, please provide examples evidencing your experience.

Due to the nature of the work, it will be necessary to obtain a satisfactory disclosure from the Disclosure and Barring Service (DBS).

An understanding of social care assists, but can be learned "on the job".

Benefits:
- Regular Supervision from your Team Manager
- Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate.
- Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.
- Access to a number of employee benefits, including, Conwy Rewards and Conwy Ffit.
- Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee!

Talk to us:
If you have any questions or would like to know more about this role, please don't hesitate to contact Ruth Barr, Team Manager - SPoA & Welfare Rights
Email: ruth.barr1@conwy.gov.uk Phone: 01492 574668

Welsh Language Skills: The ability to conduct a simple conversation in Welsh is essential for this post. The ability to read and write in Welsh is desirable for this post We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.

We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.

Mae'r ffurflen hon ar gael yn Gymraeg hefyd.