Team Leader - Springbank/Conwy

We are looking for people with the passion, talent, skills and experience that all add up to a caring and community-minded workforce.

We believe that the people we support have the right to a full and flourishing life. They deserve the very best in delivery. Driven by our core values, Shaftesbury strives to be Open, Enabling, Inclusive and Courageous in all that we do.

Our disability services across adult care, children’s care and education are all focused on inclusion and support. Committed to professional, flexible and personalised care, we are passionate about going the extra mile in providing opportunities for people to thrive and live well.

About the role

As a Team Leader it will be your duty to oversee the day to day running of the service. This will include supporting the staff team and the people supported.

We are looking for candidates who have obtained a NVQ Level 3 in health and social care or are willing to work towards this qualification.

Registration with Social Care Wales is required within 6 months of starting this role.

As a Team Leader you will be required to be part of the On Call rota for the service. You will be paid an additional £10 per session.

We operate a range of Supported Living services in Conwy, Denbighshire and Wrexham. Our services provide person-centred, responsive support for the people we support in their own homes.

Support is available 24 hours a day. Our staff work closely with local GPs, psychologist, psychiatrists, speech and language therapists and community / learning disability nurses where relevant. This ensures support is tailored to the people we support.

Shaftesbury North Wales provides support at a range of properties. Each person has their own bedroom which they can decorate as they choose. We support people to create homely, welcoming environments that they are proud to call their own.

Benefits of working at Shaftesbury

At Shaftesbury , we know that our people are our greatest asset. We’re proud to have some of the best and most committed staff in the sector – and we want to attract more people like you to work with Shaftesbury. We’re now offering even more great benefits to reward the work of our wonderful staff in adult care:

Welcome to Shaftesbury bonus of £500 on completion of a successful probation (terms apply)
Happy Birthday to you! As well as sending you a birthday card, all frontline care staff can have the opportunity to take the day off on their birthday, taken from your annual entitlement.
Great CIW, great reward. If your service is rated good or equivalent by CIW in all domains, all staff will receive a £30 gift voucher. If rated outstanding, all staff will receive a £50 gift voucher.
We want to reward staff in a range of ways for their hard work. You can be nominated for a recognition letter from a member of the Executive Leadership Team and you may also be nominated to receive a gift voucher up to £50 for going above and beyond within your role.
Excellent training package provided for all staff.
Generous Annual Leave entitlement of 25 days + 8 days bank holiday for the first 5 years. Increasing to 28 days + 8 days bank holiday after 5 years.
Pension Scheme.
Access to our employee assistance program.


Shaftesbury is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them.

What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to Shaftesbury.

Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives.

Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.