This is an exciting and varied role within the service where you will be the initial contact within Porth Gofal, responsible for discussing a person's concerns, addressing those concerns by exploring options and providing information and advice on support that is available, both within the community and wider area, to enable citizens and family resilience, and where appropriate starting a proportionate assessment.
Porth Gofal is the integrated decision making hub for Ceredigion that triages and determines the level of need of all cases and the best outcomes for those individuals. Porth Gofal is the heart of service provision that focuses on ensuring that Citizens receive the intervention that is best placed to meet their needs or where else to guide them to early help or specialist services.
What Porth Gofal provides:
- a responsive service to Citizens living in Ceredigion
- applies a Strength based needs assessment focusing on service user choice and control using the Signs of Safety framework
- a reduction in the time Social Care professionals spend in determining eligibility for statutory services
- legislatively compliant service that meets the statutory requirements of the SSWBA
- a safe service that identifies vulnerable and at risk Citizens, that responds effectively
What Porth Gofal achieves:
- provides information, advice and assistance about community health and social care services for adults that improves the connection between people and their communities
- encourages a balanced approach to the assessment of need ensuring that citizens are at the centre of conversations, decisions and the "what matters" conversation takes place
- multidisciplinary triaging of referrals to identify the right professional to respond e.g. physiotherapist, Occupational Therapist or Social care workers to ensure right response at the right time
- provide more consistent, coordinated assessment for care and support
- improve the flow of information between services, resulting in faster decisions being made about people's needs and support
- reduces hospital admissions. Provides an in-reach service to reduce delayed transfers of care by providing timely discharges from hospital
A commitment to integrated working with a focus on positive outcomes for the citizens is essential.
We are looking to recruit an individual with:
- excellent communication (verbal and written)
- ability to analyse the impact of presenting problems and their urgency
- previous experience of working within a demanding environment
A bilingual policy is in operation.
We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:
- Hybrid Working: Subject to certain conditions being met, you may choose to work from home or in an office location.
- Flexi-time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.
Job Description and Person SpecificationFor further information and an informal discussion regarding this post please contact Amanda Boyle on 01545 574112
Note: We reserve the right to extend the application closing date.We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Pleasenote that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.
What we offer Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
Where you'll work Porth Gofal - Targeted Intervention Services
We are at the core of Ceredigion's through-age social care provision and we focus on ensuring that each individual receives the intervention that is best placed to meet their needs or, where necessary, guide them to early help or specialist services. Our functions include:
- Porth Gofal Intake and Triage Team
- Targeted Intervention Services
- Fostering Services
- Residential and Day Care Services
- Housing Services
- Integrated Community Equipment Stores
- Emergency Duty Team
More information regarding our teams can be found
here.
Penmorfa Penmorfa is our most central office, it is where our Chief Executive and Councillors are based.
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