The postholder's main duties include administrative support regarding the payments process for Direct Payments, auditing of Direct Payment accounts and close partnership working with providers. The post will also be required to help develop effective business support systems to provide management information and to support the monitoring of the Direct Payment support contract.
We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued. Here are some examples of how we try and achieve this:
• A generous annual leave entitlement starting at 28 days per year to a maximum of 33 days per year after 5 years, with the option to purchase additional annual leave to a maximum of 10 days.
• Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
• Access to further Training & Development to give you the opportunity to advance your career with us.
• Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women's Network).
• Access to comprehensive employee wellbeing support.
• Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council's Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & IKEA.
What We Are Looking For From YouYou will need to demonstrate excellent customer care skills, clear verbal and written communication skills, advanced IT skills, the ability to produce accurate work and have proven organisational skills. Knowledge of Direct Payments legislation and best practice is desirable.
The work involves a range of tasks and you would need to be willing to work flexibly as part of a team, able to work under pressure in a busy environment, and be committed to provide the best service possible to meet changing customer needs.
A full, clean driving licence and the use of a car would be an advantage.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional informationThe post is permanent and for 37 hours per week.
This post is subject to a Disclosure and Barring Service Enhanced check.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
For an informal chat about the role, please contact Claire Slade, Direct Payments Manager (claire.slade3@cardiff.gov.uk).
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