Registered Care Manager (Housing Support)

*PLEASE NOTE* Cyngor Gwynedd is committed to being an inclusive employer, and to enhancing the diversity of the workforce. Your application form will be assessed anonymously. Your title, name and email address will not be shared with the appointing panel for the purpose of shortlisting. You should carefully consider this when completing the further information section of the application form.

Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack

Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.

We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.

( Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)

For further information about this post please contact Llio Leadbitter/ Llinos Parry on 07799768283 / 07771555724

Interview date to be confirmed.

Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH

Tel: 01286 679076

E-Mail: Swyddi@gwynedd.llyw.cymru

CLOSING DATE: 11.09.2024

The Council will request a Disclosure from the Disclosure and Barring Service for the successful candidate.

If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.

Recruitment Pack Adults, Health and Well-being Department.pdf

Person Specification

PERSONAL ATTRIBUTES

ESSENTIAL
Excellent skills in dealing with people, showing respect, humour and empathy.
Demonstrates professionalism and a person who earns the respect and trust of others.

DESIRABLE
-

RELEVANT QUALIFICATIONS AND TRAINING
ESSENTIAL
Level 5 Diploma in Leadership for Health and Social Care Services (Adults Residential Management) Wales and Northern Ireland (QCF)
⁠
or⁠

NVQ 4 Care/ Management RMA/CSS/CQSW/DIPSW/ Registered Nurse
Or committed to completing QCF Level 5 within 6 months of appointment to the post. Failing to complete the qualification within the 6 months would lead to a review of employment continuation, that may lead to dismissal.

DESIRABLE
-

RELEVANT EXPERIENCE
ESSENTIAL
Experience of managerial work
Broad understanding of care and/or health work
At least 2 years' experience in the care field

DESIRABLE
Experience of collaborating with different agencies
Experience of having worked in difficult situations in dealing with vulnerable people or difficult situations

SKILLS AND SPECIALIST KNOWLEDGE
ESSENTIAL
The following has been summarised from the Council's Competency Framework - see in particular the following management competencies.
Excellent skills in leading and managing people, including: -
•Inspiring and encouraging teams and individuals.
•Providing direction and feedback.
•Creating an environment of respect.
•Effectively transfer the direction and vision to individuals and teams.
•Delegate work effectively.
Excellent resource management skills, including budget management, staff management and equipment/site management.
Development and performance management skills, including: -
•Improving performance by means of self-development and developing others.
•Improving performance by means of measuring, monitoring and evaluating.
•Implementing outcomes to provide continuous improvement.
•Encouraging continuous improvement amongst others
•Creating business plans which reflect the direction and the improvement targets.
Problem solving skills, by: -
•Making decisions that can be defended.
•Responding effectively to service or department priorities.
•Making things happen.
•Empowering team members.
•Able to make difficult decisions that might prove unpopular.
Excellent communication skills
Very good awareness of the context and ready to ensure that the information and context is current.
Self-management skills of the highest standard, by demonstrating the following: -
•Proactive behaviour.
•Accept responsibility for your actions.
•Provide stability in periods of change.
•Demonstrate honesty.
•Emotional awareness.
Excellent skills in terms of work procedures e.g. office work - including use of IT such as Excel, Word, E-mail etc.

DESIRABLE
-

LANGUAGE REQUIREMENTS
ESSENTIAL
Speaking and Listening - Higher Level-
Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.

Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.

Reading and Understanding - Higher Level-
Able to understand standard written Welsh and English; both formal and informal.
Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post

Writing - Higher Level-
Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).

Job Description

Purpose of the post
• Ensure that the people of Gwynedd are at the centre of everything we do.

• Operate as Registered Care Manager in accordance with the requirements of the Care Standards Act 2000 and the Council requirements. Lead and manage a service which offers care of the highest standard to service users, placing the users at the centre of all aspects of the work. Ensure a culture of respect.

• This post is part of a Department that leads on preventive health issues within the Council, and as a result the Manager is expected to ensure that they fully contribute to this agenda by working with other managers within the Department. This will include contributing to discussions which encourage improvement in health within the population.

Responsibility for functions
• Responsibility for managing the service staff and budget effectively. Responsibility for ensuring that the resources, tools and equipment used are in a good condition and are fit for purpose. Responsibility for the care of residents along with their resources where appropriate (cash, medication, property and personal requirements).

Main duties
• Provide a warm, safe and attractive environment for the tenants.

• Develop and support an innovative support service of a high standard for adults with a learning impairment and/or sensory impairment

• Promote independence and enable service users by implementing an ethos of support through Operational Support, Positive Behaviour Support and Low Intervention Techniques.

• Be responsible and accountable for the day to day management of the service and ensure that all the activities meet with the relevant legislation, policies and guidelines of Gwynedd Council and that the standards expected by the Standards Act 2000 are met.

• Manage the service budget effectively and conform with Gwynedd Council's Financial Regulations.

• Ensure that all activity within the Service complies with the requirements of the Health and Safety Acts, and co-operate with the relevant officers and other managers within the Department to ensure compliance with the relevant requirements.

• Ensure that any building, furniture, tools and equipment within the service are in good condition and are suitable and jointly, with the relevant officer from the Housing Service (CCG and Cynefin), to ensure that the service Development Programme is reviewed annually. Ensure that any problems are reported to the County Manager.

• Ensure that medication under the service's jurisdiction is suitably safeguarded and that it adheres to the Medication Code and the requirements of the Care Act.

• To review, annually, the service statement of purpose and all relevant documentation available to the public and which are required under the Care Standards Act 2000. This will be done under the guidance of the Head of Department as the Responsible Person under the Care Act.

• Ensure that the administration of the service is orderly and current. This should include producing risk assessments, staff and service user files including records of staff development plans and supervision sessions. There will also be a need to ensure that managerial information is produced and monitored within the Department's guidelines.

• Ensure that an effective communications procedure is implemented within the service to enable relevant information to be available to all service staff, whatever their work pattern, and that a formal procedure is in place to share information between each shift or work pattern.

• Develop, monitor and review the services within the service to ensure that the users receive a service that meets their assessed needs.

• Ensure that each user's Plan is up to date and is reviewed and that all records related to each individual user are up to date. These plans should ensure that the person is at the centre of the process using the Person Centred Planning method.

• Ensure that the County Manager and / or Responsible Person are aware of any issues that may impact the quality of the service provided.

MANAGEMENT AND STAFF DEVELOPMENT

• Lead on recruiting and appointing suitable staff for the service.

• Lead on the staff induction process by supporting departmental arrangements when needed.

• Ensure that staff supervision and development is in accordance with the Council's policies and guidelines and that every member of staff is appraised annually.

• Ensure that staff have received a formal presentation that includes relevant training and that they are advised and guided to work in a manner that respects every user as an individual and create a homely and welcoming atmosphere within the home.

• Ensure action on matters that do not reach the standard, either reviewing working arrangements, following capability panels or following the disciplining procedure with staff.

• Ensure that the absence management procedure is followed, and that staff are supported, by following Council guidelines. Also ensure that measures are in place to ensure that the absences do not have an unfavourable impact on the service offered, and the funding.

• Responsible for self-development, and attend training. Support learning through the service.

CARE STANDARDS

• Collaborate with the Inspectorate, and respond to any recommendation within a fixed time

• Ensure that the needs of users are met in accordance with the Care Plan, and also ensure that the Plan is reviewed regularly.

• Support and promote receiving feedback from the users independently, and within a group

• Manage service quality, use the specific information to develop an improvement/development plan for the service, at the required frequency of the Service.

• Collaborate with family and friends as part of the care provision process, at the wish of the service user

• Ensure that the service users Health needs are met.

• Develop and ensure that the procedure for managing and distributing medication is in-keeping with the Council's code of practice, collaborate with the pharmacist and the Local Health Board.

• Develop an effective relationship with local GPs, community nurses, etc. in order to ensure that the service users' health needs are met

• Ensure the best possible standard for the service users, families and visitors at all times. Should a risk arise, act upon it promptly and review as required.

• Register with the Care Council in accordance with National guidelines.

GENERAL

• Responsibility for self-development.

• Ensure compliance with workplace Health and Safety regulations in accordance with the responsibilities noted in the Health and Safety at Work etc. Act 1974 and the Council's Health and Safety Policy.

• Operate within the Council's equal opportunities and equality policies.

• Responsible for managing information in accordance with the Council's information management standards and guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.

• Commitment to reducing the Council's carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council's Carbon Footprint.

• Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.

• Responsible for reporting any concern or suspicion that a child or vulnerable adult is being abused.

Special circumstances
• In the event of an emergency, or because of an investigation, there might be a need to work unsociable hours. Additionally, the postholder will be expected to schedule a number of service visits/audits by working weekends or evenings occasionally.