INTERNAL - Information Referral and Screening Officer - IAA Team

The successful candidate will act appropriately upon receiving referrals, including reviewing case notes, other relevant material and liaising with other professional agencies to gather information as advised by the Team Manager before making contact with professionals or members of the public. You will provide accurate information on available options in response to initial enquiries and where necessary arrange for more specialist information to be made available to enquirers.

You will have the ability to remain calm and task focussed whilst working under pressure. You will be able to work with a range of media options, prioritise workload and work on your own initiative. You will be experienced in dealing with the public and empathise with people who may be experiencing stress or anxiety within their life circumstances.

Essential requirements for this role include 3 x GCSE or equivalent, Grade A-C, including English, an NVQ Level 2 or equivalent in a relevant subject, experience of dealing with the public in a customer care setting, and a knowledge and understanding of the range of issues that can affect families, children and young people.

Thorough pre-employment screening is undertaken during the recruitment process. The post-holder will be required to complete an application for a Disclosure of Criminal Records.

We welcome applications in Welsh, please complete Welsh Job Application Form

Closing Date: 30/04/2025 - midnight

Interview Date: TBC