About the job The postholder will be responsible for supporting the Family Gateway Team Leader in the operational management of the Family Gateway team, providing guidance and supervision to Contact Officers and ensuring the efficient and effective delivery of services to the public. The role involves handling complex cases, supporting team development and acting as a point of escalation for Contact Officers.
We will offer you:
- A friendly and supportive working environment.
- Regular support and supervision to support you in your work.
- A wide and extensive training programme with opportunities to train in specific areas.
- Systems and technology which enable and promote hybrid working.
- An opportunity to deliver a service to infants, children, young people and their parents/carers that makes a difference to them and their wellbeing.
What We Are Looking For From You We are looking for people with:
- Enthusiasm, motivation and positivity
- Resilience and the ability to respond positively under pressure
- A passion for making a difference to the lives of families across the city.
- Demonstrable experience in a customer-focussed role, preferable within a a social care, health or advice setting.
- Strong communication skills, both verbal and written, with the ability to provide clear and concise guidance.
- An understanding of the complex needs of children, young people and their families.
- Experience of supervising or supporting staff in a team environment.
- The ability to take decisive and effective action to tackle challenges.
- The ability to work hard, take ownership and consistently meet or exceed targets.
The right individual will also be able to recognise whether an individual is at risk and be able to consult and liaise with Social Workers and with other professionals or partner agencies as required.
Additional information For further information or an informal conversation about this post, please contact Bethnay Keenan, Family Gateway Team Leader on 07811 703599.
This post is temporary until 31/03/2026.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is suitable for post share.
This post is subject to an Enhanced Disclosure and Barring Service check.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website :
Important information you need read in order to complete your application:-
- Application Guidance
- Applying for jobs with us
- Behavioural Competency Framework
Additional Information:-
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Atodiadau
- Job Description & Person Specification
