Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to our communities. As it is important to us that our workforce better reflects the communities we serve, and that we support our residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Apprentice role. Check your postcode here: http://ishare.cardiff.gov.uk/mycardiff.aspx
About the jobIn this Corporate
Apprentice (Level 2) role you will learn to:
- Assist with providing basic ICT troubleshooting support in the Windows and Android operating systems.
- Use Microsoft 365 packages (Word, Excel, PowerPoint)
- Create SharePoint web pages and learn the administrator role of a SharePoint Site.
- Provide ICT equipment to workers in Children's and Adult Social Services.
- Provide excellent customer service via email, teams and over the phone.
- Run reports and interpret data regarding ICT assets within the directorate.
To support your development, you will also undertake a Welsh Government Apprenticeship Framework Qualification in
Digital Application Support Level 2 in the role and will receive on the job training and supervision to help you deliver an efficient and effective service in a positive and customer focussed manner. You will also be supported by a named mentor who will encourage you to develop a range of transferrable skills to support your career progression.
Working hours are 8:00am - 4:00pm Monday - Thursday and 8:00am - 3:30pm Fridays and the role will be based at County Hall.
If after reading the job description, you have any questions about the role please contact Richard Lewis - Richard.Lewis@cardiff.gov.uk
What We Are Looking For From YouOur customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are keen to learn in the role, are interested in our work and in helping us to make a difference to our customers by delivering exceptional public services in Cardiff.
As a
Corporate Apprentice, you will gain valuable experience working for Cardiff - the largest Council in Wales. Although we cannot guarantee that you will go on to secure a further role at the end of the initial contract, you will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.
To be eligible to apply for this role, you must live in Cardiff and not have already gained the apprenticeship qualification (or NVQ) offered in this role at the same Level or higher. Please check your address falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx
Graduates are not eligible to apply for this role due to the Apprenticeship Level 2 embedded in the role. Graduates living in Cardiff may be eligible to apply for other roles including Corporate Trainee roles and apprenticeship roles at Level 3 or above , provided the degree modules are different to the apprenticeship qualification content offered in the role. If you are not eligible to apply for this role, you may be eligible for our other advertised roles. Please check our other vacancies at www.cardiff.gov.uk/jobs
Additional informationThis post is not suitable for post share.
This post is temporary for
21 months if worked full time, or longer if worked part time. Most roles are based on a 37-hour week though many roles can be worked on a part time basis at a minimum of 16 hours per week for apprentice roles.
When completing your online application, you should tailor your application to the role by giving examples, in the
Supporting Information section, of how you meet each of the essential criteria listed on the Person Specification. You should also state how you meet any desirable criteria, as we may use these to shortlist should we receive a large volume of applicants meeting all the essential criteria. The Supporting Information section of the online application form is limited to 4,000 characters - you can upload additional Supporting Information but please do not submit a CV as this is unlikely to provide the information needed. Please read the guidance on how to apply. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
To find out more about our organisation to support your application, or potential future interview, you may find it helpful to find out a little more about the wider role of the Council. Follow us on X , Facebook , Instagram , subscribe to our YouTube Channel, or visit our website www.cardiff.gov.uk t o learn more.
If you need help with your application, please contact our Into Work Services Team at www.intoworkcardiff.co.uk or 02920 871 071.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website :
Important information you need read in order to complete your application:-
- Application Guidance
- Applying for jobs with us
- Behavioural Competency Framework
Additional Information:-
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Atodiadau
- Job Description & Person Specification
