As a key member of our team, you'll work alongside experienced colleagues in Adult Services to:
• Champion Public Concerns: Act as a vital link between citizens and the directorate, ensuring that all concerns regarding care and support services are heard and addressed.
• Collaborative Problem-Solving: Work closely with colleagues to provide prompt and effective responses to complaints and correspondence from the public.
• Recognition and Feedback: Record and manage compliments and complaints on the Council's system, ensuring every piece of feedback is valued.
• Cabinet Support: Assist Cabinet teams by efficiently handling enquiries from cabinet members, ensuring they have the information they need.
• Survey Development and Analysis: Partner with management to create and analyse staff and citizen surveys, providing insightful feedback to help shape future services.
• Confidential Meeting Coordination: Organise and take minutes for sensitive meetings, adhering strictly to confidentiality policies. These meetings may involve internal colleagues, external agencies, and members of the public.
• Public Interaction: Engage with members of the public both over the phone and in person, providing a friendly and professional point of contact for those who wish to complain, register a compliment or provide feedback on their experience.
• Reporting and Development: Contribute to the development of quarterly and annual reports for Adult Services, helping to highlight achievements and areas for improvement.
What We Are Looking For From YouJoin Our Team!
Are you passionate about making a difference in Adult Social Care? Do you possess strong administrative skills and an ability to communicate effectively? If so, we want you on our team!
What We're Looking For:
• Knowledge and Experience: An understanding of Adult Social Care is essential. While previous experience supporting vulnerable adults is a plus, it's not essential.
• Legislative Insight: Familiarity with Social Services and Complaints management legislation in Wales will be advantageous.
• Skilled at communicating: You'll need excellent communication skills, including the ability to write clear and concise reports and responses.
• Supportive Nature: Confidence in guiding individuals through challenging situations is key. Your strong interpersonal skills will help you listen calmly and provide the right support.
• Computer Literateracy: Proficiency in Microsoft Outlook, Word, and Excel is a must.
• Attention to Detail: You'll be handling various tasks, so a keen eye for detail and the ability to meet tight deadlines are crucial.
• Public Interaction: You'll be the friendly face and voice for members of the public, whether via email, phone, or in person.
• Organisational Insight: Understanding processes to drive organisational development and change will be part of your role.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Why Join Us?You'll be part of a dedicated team committed to improving services for our citizens. Your contributions will directly impact the community, making a real difference in people's lives.
Additional informationThis post is subject to a Disclosure & Barring Service Basic Check. It is also suitable for post share.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
We welcome applications in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than those submitted in English.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
For an informal discussion about the opportunities within this role, please contact Kate deBoeck via email at kate.deboeck2@cardiff.gov.uk.
Ready to make a positive impact? Apply now and be a part of our team supporting and enhancing Adult Social Care services in Cardiff
Atodiadau
