Call Response & Support Officer

Galw Gofal is a bilingual 24 hour call monitoring service which provides help & support for Older & Vulnerable people to maintain their independence and to the general public with Out of Hours emergencies e.g. Housing repairs.

You will provide services that include the monitoring of Telecare, Lone Workers & Out of Hours calls.

Due to contract extensions and business growth, Galw Gofal is looking for a self-motivated individual to join the team of call response & support officers. Is this person you?

You will benefit from a substantial rewards package, which includes a Local Government Pension Scheme, Occupational Sick Pay and staff benefits including salary sacrifice cars, Cycle to Work, cashback healthcare, discounts plus much more.

You will need a positive approach as well as excellent communication skills and a good standard of education including IT with the ability to use your own initiative.

You will be expected to show a high level of integrity and confidentiality due to the sensitive and life critical nature of the service. Full training and support provided.

The ability to communicate through the medium of English and Welsh is essential.

Conwy is committed to safeguarding - qualifications and references will be verified. The successful applicant will be subject to vetting in line with BS7858.

Manager details for informal discussion: Nick McCavish, Regional Strategic Manager (nick.mccavish@conwy.gov.uk / 01492 575240)

Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.

We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.

Mae'r ffurflen hon ar gael yn Gymraeg hefyd.