Caerphilly Social Services is seeking to recruit a Full Time Fixed Term Duty Officer in the Information, Advice and Assistance Team (IAA), funded via Families First. This post is fixed until 31.3.2024. A Duty Officer is required to support referrals and queries relating to children. This role is critical in supporting the Safeguarding and Early Intervention and Prevention Hub, based in IAA.

The post holder will contribute to the operation of the Information, Advice and Assistance Team (IAA) by providing an effective service that forms the first point of contact for citizens and professionals who need IAA. The post holder will also be required to liaise with the public, including parents and carers, professionals, partner agencies and other stakeholders who require Information, Advice or Assistance.

The Social Services and Wellbeing (Wales) Act 2014, “places a duty on the local authorities to provide people with information and advice relating to care and support and assistance in accessing care and support”. This Duty Officer post is critical in working collaboratively with citizens to establish ‘what matters’ to them, to ensure the right service at the right time, from a strengths-based approach.

Are you motivated and enthusiastic about supporting citizens? Do you have good communication skills, good IT skills and an understanding of children’s social care work? Do you want to work on a multi-agency basis to promote better outcomes for citizens? Then this is the role for you!

Caerphilly Children Services will provide you with-

• A comprehensive induction.
• Support for continued professional development.
• Regular supervision and annual appraisal
• Supportive Senior Practitioner, Team Manager and Service Manager.
• Visible and strong leadership from the Senior Management Team.
Successful applicants must possess Relevant Level 3 qualification on the Credit and Qualifications Framework for Wales. For example, NVQ Level 3 Business Administration or Care or relevant A levels or equivalent professional qualification in social care or health.

To view the job description and person specification, please visit www.caerphilly.gov.uk/jobs

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role please contact Nicola Barrett on 07710388152 or email: barren@caerphilly.gov.uk

This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.