Communication

The way we communicate is central to building positive relationships and delivering person-centred care.

Watch the video below to learn about what communication is and why it’s important in social care. Subtitles are available in English or Welsh by selecting CC on the video.

People communicate in different ways. As a social care worker, it's important to recognise and respond to each person's individual communication needs.

In Wales, social care is built around what matters to people. Good communication helps workers understand a person's wishes, strengths, needs and outcomes, so the person being supported can be fully involved in decisions about their care and support.

Effective communication is at the heart of person-centred care. It helps people feel respected, valued and listened to, while supporting positive relationships based on trust and understanding.

By communicating in a way that works for each individual, social care workers can give the people they support a voice, choice and more control over their lives.

Watch the video below for an example of good communication in care. Subtitles are available in English or Welsh by selecting CC on the video.

Learn more by completing How to use a range of communication methods and adapt communication approaches e-learning.