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What is communication?
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Communication is an exchange of information.
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But not everyone communicates in the same way.
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Some of the ways we can communicate include;
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Speaking and listening,
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British Sign Language,
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written communication, including emails, texts and social media,
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or using communication tools such as Makaton or PECS.
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We can also communicate using body language,
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facial expressions and eye contact.
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In social care, communication is an important part
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of helping people to feel empowered, safe and valued.
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As a social care worker,
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you will need good communication skills to
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Share information effectively,
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Develop positive relationships,
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Build trust,
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Understand needs,
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Manage difficult situations,
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Provide emotional support.
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Understanding the needs of the person you support is essential,
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this could include how we use language.
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Your communication should be clear,
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simple, positive and respectful.
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Often needing you to break down complex information.
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It's important to consider a person's language needs,
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including their first language and how they communicate,
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such as British Sign Language, BSL,
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Welsh, and offering proactive support
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such as the Active Offer.
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Communication style and non-verbal communication.
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To meet a person's communication needs,
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use tools and aids to understand their style
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and adapt your own accordingly.
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Be aware of body language, facial expressions,
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eye contact and gestures to reinforce your words.
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Emotion and time.
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Consider how emotions may affect a person's communication
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and ensure they have enough time
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to express themselves and make decisions.
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Active listening.
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Active listening means more than just listening;
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it's about genuinely showing you understand
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the person's thoughts and feelings.
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With these skills,
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we can communicate with compassion and empathy
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and help people feel safe, valued and understood.