About the Role You will work at the forefront of our Information, Advice and Assistance (IAA) and safeguarding pathways, ensuring that people receive timely, accurate and empowering support. Through a strength‑based, collaborative approach, you will help individuals identify what matters to them and access the tools, services and community networks needed to thrive safely and independently.
Key Responsibilities - Provide signposting, information and advice at the Adult Services access points in line with the Social Services and Well-being (Wales) Act 2014.
- Deliver a positive customer experience, ensuring individuals are provided with clear, accurate and accessible information and guidance.
- Undertake proportionate assessments with individuals experiencing VAWDASV, identifying personalised outcomes and asset‑based solutions.
- Apply the national eligibility criteria, recognising personal strengths and community resources.
- Offer advice on target hardening equipment (including technology‑based safety solutions) to support individuals to remain safe and independent in their homes.
- Work with local communities to identify gaps, strengthen resilience, and support the development of groups, networks and community‑based initiatives. Maintain and update the relevant community resource databases.
- Commission innovative, proportionate care and support packages, aligned with what matters to the individual. Review and monitor plans in collaboration with the individual and provider.
- Analyse and respond to presenting risks and complexity, ensuring the right level of intervention.
- Recognise and respond to Adult and Children's safeguarding concerns, acting in line with Part 7 of the SSWB Act and Wales Safeguarding Procedures.
- Work collaboratively with internal teams and external partners, including involvement in MARAC (Multi Agency Risk Assessment Conferences).
- Provide non‑judgemental risk management advice and support individuals navigating the criminal justice and civil legal systems.
- Build strong, positive working relationships with partner agencies to enable coordinated, person‑centred intervention.
- Contribute to statutory responsibilities relating to MARAC processes.
- Commit to ongoing professional development, participating in training and working towards relevant qualifications where appropriate.
- Adhere to all departmental and local authority policies and procedures.
About You We are looking for someone who is:
- Compassionate, trauma‑informed and person‑centred
- Confident in managing risk and navigating safeguarding processes
- Skilled in partnership working and multi‑agency environments
- Able to balance autonomy with teamwork
- Motivated to support individuals experiencing VAWDASV
- Committed to continuous learning and professional growth
If you are passionate about empowering people, strengthening communities, and making a meaningful difference, we'd love to hear from you.
This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive pre-employment screening process will be undertaken which will include anEnhanced Disclosure with Child and Adult Barred List. Access to a vehicle for work purposes is a requirement of the role. For information on the re-employment and re-engagement of former employees please refer to the Council's Pay Policy.
Want to ask us a question? For further information or if you would like to have an informal discussion, please contact Jenni Jordan, Adult Safeguarding Team Manager on Jennifer.jordan@blaenau-gwent.gov.uk or 01495 315700.
This post is also offered as a secondment opportunity to permanent employees of the Council. Before applying you should seek approval to be released from your current position. Closing Date: 6th March 2026 - At 12:00 midnight
Interview Date: Week commencing 30th March 2026
