Information & Business Support Officer

We are a friendly team working in the East of Conwy helping families to make the best out of family life. We can offer you more than just a job in social care.

Information and Business Support Officers are our first point of contact for families and professionals for the team. They have a massive impact on the lives of the families they support. You can help us to make a difference here and now. If you are a people person and have some administrative and IT skills this role provides an opportunity to develop your experience in this field.

We all know that bringing up a family isn't easy and we all need advice and support sometimes.

We support families with their everyday lives, listen to them, and provide practical advice and support. This role provides a welcoming and friendly face when someone contacts the Family Centre for the first time, as well as providing some practical support to the team, including finance tasks.

If you share these values we want to hear from you!
• Helping people to live the life they want to lead.
• Building relationships based on trust, and a genuine interest in other people.
• Helping others to feel good.
• Helping people to develop their skills
• You are good at motivating others
• You are respectful towards others
• You have a great sense of humour
• You don't panic and you stay calm in difficult situations

To find out more about our teams, take a look at our web pages - www.conwy.gov.uk/familylife

If you'd like more information about this post please call:

Joanne Price 01492 575212
Kelly Jones 01492 574742

This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion: Joanne Price, Family Centre Team Manager (joanne.price@conwy.gov.uk / 01492 575212)

Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

Click here to discover the benefits of joining Team Conwy.

Learn more about our recruitment process by visiting our Recruitment Process Page

We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage. Need some support with your application? We've got tips, guidance and support services to help you through it.

Mae'r ffurflen hon ar gael yn Gymraeg hefyd.