Information, Advice and Assistance Worker / Operator
Job description
Empower Independence and Transform Lives in Our Community.
Summary
Are you passionate about helping individuals live safely and independently in their own homes? This is an exciting opportunity to join Blaenau Gwent's Home Care Team as a Functional Assessor - a role that's all about making a meaningful difference every day. You'll work with individuals to understand their needs, support their recovery, and help them regain confidence in daily living, all while being part of a friendly, forward-thinking team that truly values your contribution.
About the Role
As a Functional Assessor, you'll play a key role in helping individuals maintain or regain their independence within their own homes. Working as part of the Home Care STARS Team, you'll carry out short-term assessments of need to identify the right care and support that enables citizens to live well, safely, and with dignity.
Your work will involve close collaboration with professionals across health and social care - from therapists and nurses to community resource partners - to ensure every individual receives joined-up, person-centred support. You'll monitor progress, adjust care plans, and respond proactively to changes in a citizen's wellbeing, ensuring that care remains effective, safe, and empowering.
It's a hands-on role, blending assessment and care delivery. You'll work directly with individuals in their homes, gaining first-hand understanding of their needs and challenges. From helping with rehabilitation exercises to supporting safe use of equipment and home adaptations, you'll see the real impact of your work every day. This is a varied and rewarding position that offers a balance of professional autonomy, teamwork, and personal fulfilment - ideal for someone who's motivated by purpose and enjoys helping others achieve their goals.
About You
We're looking for someone who's caring, confident, and committed to helping individuals live independently. You'll bring compassion, patience, and excellent communication skills to every interaction, helping individuals and their families feel supported and reassured throughout their care journey.
You'll need to be well organised, able to manage your own workload, and comfortable making decisions based on assessment and observation. Experience in care or health-related roles is beneficial, but just as important is your empathy, positivity, and willingness to learn.
You'll work as part of a supportive multidisciplinary team, so being a team player is key - someone who values collaboration and takes pride in delivering excellent care. Most of all, you'll have a genuine passion for making a difference in people's lives and empowering them to reach their potential.
About Us
At Blaenau Gwent County Borough Council, we're proud to deliver high-quality, person-centred services that make a real difference. Our Home Care Team plays a vital role in supporting individuals to live independently and with dignity in their own homes. We work closely with our colleagues across health and social care to provide compassionate, coordinated, and outcome-focused support.
We also recognise that our employees are our greatest asset, which is why we offer a supportive and inclusive work environment, along with fantastic benefits designed to help you thrive:
Competitive Salary
We value your experience and expertise and offer a highly competitive salary package.
Local Government Pension Scheme
Enjoy peace of mind with our excellent pension benefits.
Ongoing Learning & Development
Take advantage of training and development opportunities to enhance your career.
Generous Annual Leave
Benefit from a substantial leave allowance to support your work-life balance.
Supportive Team Environment
Work within a collaborative and inclusive culture that values your contributions.
Ready to Join Us?
If you're motivated by compassion, teamwork, and the chance to make a difference every day, we'd love to hear from you.
For an informal discussion about the role, please contact:
Donna Mahoney | 07870998657 | Donna.Mahoney@blaenau-gwent.gov.uk
This position requires a Professional Registration, please refer to the Person Specification for further details.
This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive
pre-employment screening process will be undertaken which will include anEnhanced Disclosure
Access to a vehicle for work purposes is a requirement of the role.
For information on the re-employment and re-engagement of former employees please refer to the Council's Pay Policy.
Closing Date:
4th December 2025 At 12:00 midnight
Interview Date:
To be confirmed
How to apply
View full job description and apply on the employers website
