Information, Advice and Assistance Worker / Operator
Job description
Details
Job Advertisement
LOCATION: Glynllifon - Caffi Hwb
Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack
Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.
We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.
( Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)
For further information about this post please contact Victoria Eve Williams on victoriaevewilliams@gwynedd.llyw.cymru
Interview date to be confirmed.
Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH
Tel: 01286 679076
E-Mail: Swyddi@gwynedd.llyw.cymru
CLOSING DATE: 25/09/2025
The Council will request a Disclosure from the Disclosure and Barring Service for the successful candidate.
If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.
Recruitment Pack Adults, Health and Well-being Department.pdf
Person Specification
Personal attributes Essential Being able to work under pressure and being able to be self-reliant
Being able to maintain confidentiality
Clear and concise oral and written communication skills.
Dedication to improving the quality of services.
Being able to arise to problems and being able to calm the situation without aggravating the issue
To be able to work through the ethos of Ffordd Gwynedd and share the working practices with staff.
Honest and trustworthy
To be able to engage in a dignified and respectful manner with everyone within the services.
The candidate will strongly believe in the rights of the people being supported and their right to make choices
He/she must be an open and friendly person
He/she WILL NOT tolerate abuse of any kind and be prepared to inform the appropriate person within the services of that i.e. Safeguarding policies
Desirable -
Qualifications and relevant training Essential QCF Level 3 in Health and Social Care - or equivalent (or committed to completing the qualification in 12 months)
Valid driving licence
Desirable Awareness of Positive Behaviour Support
Awareness of Person-Centred Planning
Awareness of Active Support
Relevant experience Essential Experience of working independently and in a team.
Ability to use IT equipment and programmes
Desirable Previous experience of a supervisory role within learning disability services
Previous experience of supporting individuals with learning disabilities
Experience of following Active Support and Positive Behaviour Support practices
Skills and specialist knowledge Essential Ability to prepare necessary correspondence and reports.
The ability to establish and maintain effective working relationships with other employees, individuals from other professional teams and the public.
Desirable The ability to support personnel in the workplace.
Be able to assist in the development, planning, organisation and administration of a support programme that meets the needs of the people being supported.
Information on facilities and equipment necessary to administer a well-organised support programme.
Information on a wide range of support activities.
Information on the procedures and objectives of an effective day support programme
In-depth knowledge of individuals with complex needs
Understanding Positive Behaviour Support
Information on Planning and Delivering Person-centred Support
Experience of working within the Active Support approach
Language requirements Listening and Speaking - Intermediate Able to maintain a fluent conversation on a number of various everyday subjects, and discuss cases involving the field of work.Able to follow a discussion in Welsh, in Clear Welsh, on familiar matters relating to the post. Able to contribute to the conversation and answer questions.
Reading and Understanding - Intermediate Understand everyday correspondence on familiar issues at work.Understand longer reports in Clear Welsh and be able to pick up the main points. (help may be required with the vocabulary).
Writing - Intermediate Able to write letters for a specific purpose, e-mails and short reports in Welsh and English, using vocabulary and simple phrases that are familiar to the field of work. (They will need to be checked before being sent out).
Job Description
Purpose of the post • Ensure that the people of Gwynedd are at the heart of everything we do.
• Promoting health and well-being by supporting employment opportunities for adults with a learning disability.
• Supporting the Leader in running and developing the services at Glynllifon and at the Hwb café..
• The post will play a key role in ensuring that projects within the service run smoothly with staff and individuals to carry out the work.
• Supporting the leader to work with a Person Centred, Active Support and Positive Behaviour Support ethos
• An important aspect of the role is to support the development of Work Opportunities project by supporting individuals and employers and making the best use of the facilities available.
• The post holder will be required to identify new opportunities, and support with effective marketing, networking and finding innovative solutions.
• By working closely with the Learning Disability Team, other Council departments, statutory, voluntary and commercial sector organisations, ensure that the project is a vibrant resource, working for the benefit of local residents and organisations.
Responsibility for functions • Equipment - Order, maintain and safely use equipment as appropriate. This may include hand tools.
• Sharing responsibility for building and vehicles.
• Finance - sharing responsibility for service funding
• Staff - Sharing responsibility for staff, including supervision and sickness arrangements
Main duties Teamwork
• To network effectively in the local area to ensure that the Project's services, activities and events do not duplicate unnecessarily or compete against existing services in the community.
• Be able to manage, and delegate to the team of support workers/job mentors at Glynllifon and the Hub in the absence of the leader.
• Monitor and report on individuals' development and progress by providing short and concise reports, participating in review meetings, identifying service deficiencies so that the training programme can be strengthened and developed
• Support the Leader and be able to delegate the preparation and running of the project and site on a daily basis. Work with the leader to plan ahead, make decisions and develop the services.
• Willingness to attend training as appropriate and look for suitable training for staff to attend.
• Self-management - setting an example by being proactive, honest and consistent and by taking responsibility for what you do. Ensure compliance with professional standards.
• Attend and participate and lead on team meetings, develop good and positive relationships with the whole team.
• Ensure that the administration of the service is orderly and up-to-date.
• Develop, monitor and review the service on an ongoing basis.
• Deal, jointly, and disciplinary matters in consultation with a personnel officer.
Protect
• Be aware of the vulnerability of the people you work with and be aware of the potential for abuse.
• Use local and national policies to identify, record, report and participate in safeguarding protocols and ensure that all staff and volunteers are aware of the procedures to follow.
• Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
People who use the service
• Ensure that the dignity and independence of individuals is respected through good care practices. Be sensitive to the need to respect the rights of the individual at all times.
• Be proactive to ensure that people have access to the most suitable activities and programmes through Delivery opportunities and externally.
• To develop and provide an environment in which skills can be learned, maintained and developed.
Person-centred Planning
• Supporting people to think, plan and achieve work objectives and develop their roles in their plans (Person-centred Plan)
• Have a Person-Centered attitude in order to put the people you support at the center of every decision and activity.
Health and Safety
• Ensure the overall wellbeing and safety of all service users by continuously assessing any risks.
• Ensure personal and staff compliance with Health and Safety at work rules in accordance with the responsibilities set out in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy.
Other Responsibilities
• Maintain confidentiality on all aspects of the operation of the service.
• Managing information in accordance with the Council's information management standards and guidance
• Register with the Care Council in accordance with national guidance (if required)
• Undertake the task of receiving and dispensing medicine in accordance with Council policy (if required)
• To lead together to ensure that the team works for Ffordd Gwynedd and to promote and encourage the wellbeing of staff.
• Support the Leader to ensure consistent and timely supervision/evaluations
• Responsibility for self-development.
• Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy.
• Operate within the Council's policies in relation to equal opportunities and equality.
• Responsible for managing information in accordance with the Council's information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
• Commitment to reducing the Council's carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council's Carbon Footprint.
• Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
• Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
Special circumstances • The need to work unsocial hours and weekends in accordance with the requirements of the job
How to apply
View full job description and apply on the employers website
