Data Quality Coordinator (Adults)

The Data Quality Coordinator supports Adult Services by ensuring the accuracy and quality of client data within Social Services ICT systems. This role acts as a key link between ICT teams, operational teams, and the Quality Assurance Team, helping to maintain and improve data standards and reporting.

About you:

Validate and audit client data on Social Services ICT systems (e.g., WCCIS, SharePoint, Insight Centre, Power BI).

Provide regular performance reports and analyse data to identify and correct anomalies.

Train Social Services staff on ICT systems and assist with user acceptance testing and system upgrades.

Support operational teams before and after Care Inspectorate Wales (CIW) visits.

Act as Service Portal Administrator for Power BI, ensuring effective use of reporting systems.

Respond to legal department requests by collating relevant information from ICT systems.

Distribute and collate audits, supporting quality assurance and performance management.

Continuously seek improvements to processes and procedures for better system use.

What you will do:

Experience delivering training (preferably on ICT systems) is essential.

Experience in Social Services and using social care databases is desirable.

Strong ICT skills (Microsoft Office, databases), organisational and communication skills.

Ability to work independently and as part of a team, multi-task, and meet deadlines.

Commitment to confidentiality, equality, and continuous improvement.

Educated to A-level/NVQ/QCF Level 3 or equivalent (essential); HNC/HND in Business Administration or ICT (desirable).

Ability to work flexible hours and from home; driving licence is desirable.

Welsh language skills may be required or desirable, depending on the post.

If you would like more information about the role, please contact Julia Isaac the Quality Assurance and Improvement Manager - Julia.Isaac1@powys.gov.uk

This position has a requirement for a Standard DBS Check