Complaints Officer

management systems.
What you will do:
- significant experience of working with social services or in a social work setting - experience of dealing with formal complaints - methodical approach and ability to prioritise tasks - good knowledge of current issues/ trends in social services - good knowledge and understanding of legislative, political and social context in
which local authorities operate
What you will do:
handling all aspects of complaint management, adhering to statutory time frames promote accessibility and awareness of the complaints procedure ensuring effective systems are in place for the recording, monitoring and reporting of complaints, representations, compliments and comments. effectively co-ordinate the investigation of complaints
drafting complaint responses produce an annual report
If you have any questions about the role, please contact: Steve Holcroft -
recruitment@powys.gov.uk

This position has a requirement for an Enhanced DBS Check