Business Support Officer - Data

As one of the area's largest employers, we're excited to welcome a new team member to our close knit and friendly team, providing vital administrative support to Family and Children's Services.

This is a fantastic opportunity to become a key member of a well-established, highly valued team at the heart of our Business Support Service. You'll be fully supported and mentored by experienced colleagues as you take on a wide variety of meaningful tasks.

What You'll Be Doing
In this pivotal role, you will be the first point of contact for all incoming daily referrals to Children's Services. Your responsibilities will include receiving, screening, coordinating, and processing sensitive information-making a real impact on the families and children we support.

What We're Looking For
To thrive in this role, you'll bring:
• Strong organisational and time management skills
• Confident use of IT systems and applications
• A high level of accuracy and attention to detail
• The resilience needed to handle highly sensitive information professionally
• Good communication skills

Work-Life Balance Matters to Us
We understand the importance of flexibility. After your initial training and induction, you'll benefit from a hybrid working model - balancing working in our state of the art Colwyn Bay office with working from home.

Why Join Us?
In addition to being part of a supportive and rewarding work environment, you'll enjoy a comprehensive benefits package, including:
• Local Government Pension Scheme
• Occupational sick pay
• Staff discounts
• Cycle to Work scheme
• Cashback healthcare
• ...and much more!

This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion:

Christopher Jones, Senior Officer: Records and Data
( christopher.jones2@conwy.gov.uk / 01492577098 )

Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

Click here to discover the benefits of joining Team Conwy.

Learn more about our recruitment process by visiting our Recruitment Process Page

We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage. Need some support with your application? We've got tips, guidance and support services to help you through it.

Mae'r ffurflen hon ar gael yn Gymraeg hefyd.