About the rolePay Details: Grade 4 SCP 5-7 £25,583-£26,403
Main Place of Work: Canolfan Ty Jenner, Barry
Duties to include:
- To provide a front line reception service to Adult Services bases ie answering the telephone, dealing with visitors to the base, processing incoming post, receiving deliveries.
- Creating and maintaining electronic systems to log and track information eg Excel spreadsheets, databases, for the purposes of reporting and redacting information as required by Vale Team and Senior Management, Local Health Board, Welsh Government
- As the primary contacts for the Team, responsible for processing all referrals received ie preparing information for screening, updating WCCIS client database and administering / monitoring waiting list systems, maintaining a high level of quality assurance in accordance with the current protocols.
- Collate, monitor and provide waiting list information for weekly allocation meetings in order for cases to be allocated efficiently on a priority basis.
- Maintenance of computerised record systems WCCIS, TRIM / Content Manager, Paris to include updating referral statuses and allocations, amending core demographics, recording Mental Health Act statuses and Impairments, data cleansing.
- To prepare and send correspondence such as waiting list, review status and discharge letters, care plans as per statutory requirements, assessments, visual impairment registration cards, small items of equipment via post room, Hybrid mail system and secure email adhering to GDPR regulations.
Manylion Tâl: Gradd 4 SCP 5-7 £25,583-£26,403
Prif Weithle: Canolfan Tŷ Jenner, Barri
Dyletswyddau i gynnwys:
- Darparu gwasanaeth derbynfa rheng flaen i ganolfannau'r Gwasanaethau i Oedolion h.y. ateb y ffôn, delio ag ymwelwyr â'r ganolfan, prosesu post sy'n dod i mewn, derbyn nwyddau.
- Creu a chynnal systemau electronig i gofnodi ac olrhain gwybodaeth e.e. taenlenni Excel, cronfeydd data, at ddibenion adrodd a golygu gwybodaeth fel sy'n ofynnol gan Dîm y Fro ac Uwch Reolwyr, Bwrdd Iechyd Lleol, Llywodraeth Cymru
- Fel y prif gysylltiadau ar gyfer y Tîm, sy'n gyfrifol am brosesu'r holl atgyfeiriadau a dderbyniwyd h.y. paratoi gwybodaeth ar gyfer sgrinio, diweddaru cronfa ddata cleientiaid WCCIS a gweinyddu / monitro systemau rhestrau aros, gan gynnal lefel uchel o sicrwydd ansawdd yn unol â'r protocolau presennol.
- Coladu, monitro a darparu gwybodaeth am restrau aros ar gyfer cyfarfodydd dyrannu wythnosol er mwyn i achosion gael eu dyrannu'n effeithlon ar sail blaenoriaeth.
- Cynnal systemau cofnodi cyfrifiadurol WCCIS, TRIM / Rheolwr Cynnwys, Paris i gynnwys diweddaru statws a dyraniadau atgyfeirio, diwygio demograffeg graidd, cofnodi statws a Namau'r Ddeddf Iechyd Meddwl, glanhau data.
- Paratoi ac anfon gohebiaeth megis rhestr aros, statws adolygu a llythyrau rhyddhau, cynlluniau gofal yn unol â gofynion statudol, asesiadau, cardiau cofrestru nam ar y golwg, eitemau bach o offer drwy'r ystafell bost, system bost Hybrid ac e-bost diogel sy'n cadw at reoliadau GDPR.
About youYou will need-
- Experience of working in a busy office and meeting deadlines
- Experience of working with computerised information systems
- Experience of team working.
- Good all-round computer knowledge, including computer-based information systems (Microsoft Access, Excel)
- Good communication skills
- Good interpersonal skills
- Ability to manage and retrieve information.
- Ability to prioritise workloads and work under pressure
- Ability to work in a constantly changing environment.
- 4 G.C.S.E. English & Mathematics (or equivalent)
- Team worker
- A commitment to excellence in public services
- Commitment to equal opportunities and customer service
- Ability to use initiative
- self-motivated
- Ability to work under pressure and to deadlines
- Willingness to undertake training
- Ability to drive/travel throughout the Vale or between locations as appropriate
- Ability to respond to the changing needs of the post
Bydd angen y canlynol arnoch -
- Profiad o weithio mewn swyddfa brysur ac o gyflawni gwaith mewn pryd
- Profiad o weithio gyda systemau gwybodaeth cyfrifiadurol
- Profiad o waith tîm
- Gwybodaeth gyfrifiadurol gyffredinol, gan gynnwys systemau gwybodaeth seiliedig ar gyfrifiaduron (Microsoft Access, Excel)
- Sgiliau cyfathrebu da
- Sgiliau rhyngbersonol da
- Y gallu i reoli ac adalw gwybodaeth
- Y gallu i flaenoriaethu'r llwyth gwaith ac i weithio dan bwysau
- Y gallu i weithio mewn amgylchedd sy'n newid yn gyson.
- 4 TGAU Saesneg a Mathemateg (neu gyfwerth)
- Gweithiwr tîm
- Ymrwymiad at ragoriaeth mewn gwasanaethau cyhoeddus
- Ymrwymiad i gyfle cyfartal ac i wasanaethu cwsmeriaid
• Y gallu i weithio ar ei (h)ysgogiad ei hun
• Hunangymhelliant
- Y gallu i weithio dan bwysau a chyflawni gwaith mewn pryd
- Parodrwydd i fanteisio ar hyfforddiant
- Yn gallu gyrru/teithio ar hyd a lled y Fro neu rhwng lleoliadau fel bo'n briodol
- Yn gallu ymateb i anghenion newidiol y swydd
Additional informationDBS Check Required: No
For Further Information, contact: Kathryn O'Mahoney 01446 725100
Please see attached job description / person specification for further information
Oes angen Gwiriad GDG: Na
I gael rhagor o wybodaeth cysylltwch â: Kathryn O'Mahoney 01446 725100
Gweler y disgrifiad swydd/ manyleb person amgaeedig am wybodaeth bellach
