Work base: Colwyn Bay / Llanfairfechan
Conwy Telecare Service supports a range of individuals to stay safe and independent by providing technology within the home, such as a personal alarm system or sensors. Based within the Information, Advice & Assistance Section, you will be the first point of contact for a team that manages a workflow that is fast paced by
• Answering calls from customers, referrers and third party organisations.
• Processing referrals
• Raising & cancelling invoices
• Signposting to relevant information sources, services or organisations
An understanding of social care can be learned “on the job”, if no previous experience has been gained.
About you:
With your proven ability to follow processes, you are a confident administrator who strives for excellent customer service.
• You are an adept administrator
• You are an excellent communicator with a variety of audiences, who understands when to seek guidance or escalate issues
• You enjoy the challenge of delivering the best customer service, ensuring continuous improvement
• You value processes and approaches to get the right systems in place, to assist people, whilst understanding their need to be reviewed.
• Your organised, methodical approach to the role will support colleagues in the installation team to deliver effectively
Benefits:
• You’ll be working as part of a friendly, supportive team
• Regular Supervision from your Team Manager
• Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate; you will be supported and encouraged to develop and learn with us.
• Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.
• Access to a number of employee benefits, including Conwy Rewards and Conwy Ffit.
• Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee!
Talk to us:
If you have any questions or would like to know more about this role, please don’t hesitate to call Lindsay Duncalf, Team Manager for a quick chat or click or apply now to complete the application form.
Manager details for informal discussion: Lindsay Duncalf, Team Manager (Lindsay.duncalf@conwy.gov.uk / 01492 577813)
Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
Conwy is committed to safeguarding. Qualifications and references will be verified.
Click here to discover the benefits of joining Team Conwy.
Learn more about our recruitment process by visiting our Recruitment Process Page
We’re committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.
We welcome and encourage applicants from all backgrounds and experiences.
We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an ‘E’ on the Person Specification).
We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage. Need some support with your application? We've got tips, guidance and support services to help you through it.
Mae’r ffurflen hon ar gael yn Gymraeg hefyd.
