We are seeking a motivated and compassionate Team Support Worker to join our well established and supportive Adult Social Services Intake Team. This is a vital role supporting individuals age 18+ at the front door of services, helping to assess needs and provide timely, person-centred interventions to meet personalised outcomes. The team also delivers an urgent response service to individuals with existing care plans, ensuring that needs are met quickly and effectively to maintain safety and independence.
Working alongside Social Workers and Assessor Care Coordinators, you will support the initial assessment function for people who may have eligible care and support needs under the Social Services and Well-being (Wales) Act 2014. A key part of this role is providing direct, short-term support to individuals, helping them manage their day-to-day activities and achieve positive outcomes. You will work collaboratively with Social Workers, Care Coordinators and health and third sector colleagues to enable person centred outcomes. You will support the delivery of preventative and early intervention strategies by engaging positively with individuals, families, and carers.
We are looking for someone who:
- Has experience in a care, support, or community-based role
- Demonstrates a strong commitment to person-centred and strengths-based practice
- Is able to work flexibly in a fast-paced environment and can respond calmly and effectively in urgent or complex situations
- Has excellent communication and interpersonal skills
- Is passionate about supporting individuals to maintain independence
Experience working in health, social care, or a related field is required along with good organisational and record-keeping skills. A full UK driving licence is essential for this post as the team cover the whole of Pembrokeshire
For an informal discussion, please contact:
colette.mitchell@pembrokeshire.gov.uk (Team Manager)
sarah.franklin@pembrokeshire.gov.uk (Assistant Team Manager)
Employee Benefits
Our employee benefits are designed to help invest in your future and are in addition to living and working in Pembrokeshire, one of the most beautiful and desirable counties in the UK.
The Visit Pembrokeshire website https://www.visitpembrokeshire.com/ is an excellent source of information, and showcases the wide variety of activities, amenities and adventures that await you.
Please refer to the job description above for more details on this vacancy and the person specification.
Employment Checks
This post is subject to a DBS disclosure check.
Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.
Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Guidance Note: Use of AI and Accuracy of Information:
- We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant’s full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
- Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
- By submitting this application, you confirm that all content provided is accurate and submitted in good faith.
The Supported Employment Programme is a group of local authority based enterprises that employs over 75 people with a disability or work limiting health condition, please visit the link below for further information: Pembrokeshire Supported Employment Programme - Pembrokeshire County Council
Safeguarding
Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council’s Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.
This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.
Support & Additional Info
- Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing hrsystemsteam@pembrokeshire.gov.uk.
- Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing Recruit@pembrokeshire.gov.uk.
- Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
- Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.
Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.
