INTERNAL JOB - This vacancy is only available to Newport City Council employees and Agency Workers currently engaged with the Council
To apply you must have an Employee Self Service (ESS) account. If you do not have one please contact trent.helpdesk@newport.gov.uk with your employee reference, name and job title.
Post No. POSN005010 - Quality Assurance Lead – Adult services
Secondment opportunity for internal candidates (with the agreement of their manager) – 2 years
Newport is focused on improving outcomes for adults who rely on our care and support. That means not just delivering services, but making sure they are safe, consistent and of a high standard across the board and this role is central to that work!
As our Quality Assurance Lead, you will take ownership of how quality is understood, measured and improved across Adult Services. You will help ensure practice meets the standards expected, while supporting teams to learn, improve and deliver better outcomes for people in Newport.
The role:
You will lead the development and implementation of a clear, consistent Quality Assurance approach across Adult Services.
This includes coordinating audit activity, reviewing practice, and working closely with managers and teams to identify strengths and where things could be improved. You will use data, feedback and professional insight to build a clear picture of performance and help shape how our services develop.
You will:
- Lead and embed a Quality Assurance framework across services
- Carry out and coordinate audits, identifying patterns and trends
- Work with managers to improve practice and monitor impact
- Provide constructive challenges and support at a senior level
- Use feedback from adults and families to inform service development
- Contribute to planning and commissioning through analysis and insight
You will work across multiple teams, building relationships and supporting a consistent approach to quality, learning and improvement.
Working here:
You will work in a service that is reviewing how practice is being delivered, using feedback and insight to improve how support is provided.
There is a strong focus on collaboration, openness and learning. You will work closely with managers and senior leaders, with scope to influence how services develop and how quality is embedded day to day.
What you will bring:
- A professional qualification in Social Work and registration with Social Care Wales (or equivalent)
- Experience of quality assurance, audit or practice improvement within social care
- A strong understanding of adult social care, safeguarding and statutory frameworks
- The ability to analyse complex information and turn this into clear, practical insight
- Confidence working at a senior level, providing both support and challenge
- Strong communication and influencing skills
It would also help if you have:
- Experience of developing or implementing quality assurance frameworks
- Knowledge of inspection and regulatory requirements
Developing in this role:
This is an opportunity to take a lead role in shaping how quality is measured and improved across a whole service.
You will build experience in influencing practice at scale, working with senior leaders, and using data and insight to support service development. The role offers scope to strengthen both your technical knowledge and your leadership capability.
Why this role:
If you have experience in social care and want to focus on improving practice and outcomes, this is a chance to do that in a role where your impact will be clear.
You will help shape how services learn, improve and maintain high standards, with a direct influence on the experience of adults and families in Newport.
Additional information:
This is a fixed-term role for 2 years, based at Newport Civic Centre (or as required).
This post is subject to a Disclosure and Barring Service (DBS) check.
For an informal discussion, contact: Myfanwy.Moran@newport.gov.uk
To find out more about the role, please read the job description.
If this sounds like the right fit for you, we would encourage you to apply.
We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.
Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.
Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.
Our values – Fairness for all, Making a difference, Being responsible, Working together
Ein gwerthoedd – Tegwch i Bawb, Gwneud Gwahaniaeth, Bod yn Gyfrifol, Gweithio gyda'n gilydd
