CONTRACT SUPPORT OFFICER

About The Service

Cardiff Council's Adult Services Commissioning Team have a key role in the purchasing of services and the overall management and monitoring of the services that support adults with Social Care needs, across the Social Services function. Social Services currently purchases approximately £140 million of external services for the citizens of Cardiff.

The key priorities of the Service are:

• To provide the highest quality of social services possible
• To integrate health and social services at pace and scale
• Breaking down the barriers, joining up services in the Community and across the Council
• Provide value for money for the Council and the residents of Cardiff as much as possible

The post holder will assist in the development, implementation and maintenance of the services, monitoring processes and quality systems to ensure that service delivery is effective and efficient in meeting individual and strategic needs.

About the job

The Contract Support Officer will work within the Adult Services Contracts and Service Development Team.

The role will be responsible for:

• Undertaking regular monitoring and review of contracts and services of Council run and External Services to improve outcomes for local people, their families and carers and participate in the ongoing performance monitoring and reviewing of services
• Assist in the design, creation and implementation of monitoring and quality assurance mechanisms
• To be a key contact with key internal and external stakeholders (e.g. Providers, Service Users, Social Workers, Care Inspectorate Wales, Police, Health) to ensure contractual compliance and best outcomes are assured for the residents of Cardiff and the Local Authority.
• Contribute to the achievement of the strategic and operational objectives of the Council and Social Services priorities.

What We Are Looking For From You

Local people (including those who are vulnerable) depend on us to keep delivering services even in the most challenging of times.