Business Support Assistant - Part time (14 hours) - Temporary / Fixed Term

Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council

About the role

Pay Details: Grade 4 SCP 5-7 £25,583-£26,403 Pro Rata £13.26 - £13.69 Per Hour

Main Place of Work: Canolfan Ty Jenner, Barry

Duties to include:

• To provide a front line reception service to Adult Services bases ie answering the telephone, dealing with visitors to the base, processing incoming post, receiving deliveries.
• Creating and maintaining electronic systems to log and track information eg Excel spreadsheets, databases, for the purposes of reporting and redacting information as required by Vale Team and Senior Management, Local Health Board, Welsh Government
• As the primary contacts for the Team, responsible for processing all referrals received ie preparing information for screening, updating WCCIS client database and administering / monitoring waiting list systems, maintaining a high level of quality assurance in accordance with the current protocols.
• Collate, monitor and provide waiting list information for weekly allocation meetings in order for cases to be allocated efficiently on a priority basis.
• Maintenance of computerised record systems WCCIS, TRIM / Content Manager, Paris to include updating referral statuses and allocations, amending core demographics, recording Mental Health Act statuses and Impairments, data cleansing.
• To prepare and send correspondence such as waiting list, review status and discharge letters, care plans as per statutory requirements, assessments, visual impairment registration cards, small items of equipment via post room, Hybrid mail system and secure email adhering to GDPR regulations.

About you

You will need:

• Experience of working in a busy office and meeting deadlines
• Experience of working with computerised information systems
• Experience of team working.
• Good all-round computer knowledge, including computer-based information systems (Microsoft Access, Excel)
• Good communication skills
• Good interpersonal skills
• Ability to manage and retrieve information.
• Ability to prioritise workloads and work under pressure
• Ability to work in a constantly changing environment.
• 4 G.C.S.E. English & Mathematics (or equivalent)
• Team worker
• A commitment to excellence in public services
• Commitment to equal opportunities and customer service
• Ability to use initiative
• self-motivated
• Ability to work under pressure and to deadlines
• Willingness to undertake training
• Ability to drive/travel throughout the Vale or between locations as appropriate
• Ability to respond to the changing needs of the post

Additional information

DBS Check Required: No

For Further Information, contact: Kathryn O’Mahoney 01446 725100

Please see attached job description / person specification for further information