Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack
Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.
We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.
(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)
For further information about this post please contact Nia Davies on 01286 685631 or via e-mail NiaDavies@gwynedd.llyw.cymru
Application forms are available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH
Tel: 01286 679076
E-Mail: Swyddi@gwynedd.llyw.cymru
CLOSING DATE: 10:00 AM, 13/11/2026
If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.
Personal attributes
Essential
A hard-working and organised person.
Honest, self-confident and flexible
Able to take on responsibilities and to communicate effectively
Able to deal with people of all ages and backgrounds, politely and effectively.
Able to work without supervision and to prioritise work
Possess good communication skills and the ability to deal with people courteously.
Flexible and able to work as part of a team.
Self-motivated with the ability to complete tasks within deadlines
Desirable
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Qualifications and relevant training
Essential
Good level of education up to GCSE or higher to include qualifications in Welsh, English, Mathematics.
Desirable
NWQ in administration or business and finance.
ECDL
Relevant experience
Essential
Experience of dealing with people.
Experience of working in the finance or administration field.
Desirable
Experience of using the Service and the Council's financial systems - RAISE and CEDAR etc.
Skills and specialist knowledge
Essential
Good communication skills – oral and written.
Experience of writing bilingual letters.
Experience of using IT systems e.g. Email, Word, Excel
Able to work carefully and accurately without supervision.
Desirable
Knowledge and an understanding of the benefits system generally.
Knowledge and an understanding of the Council's residential and non-residential charging policies.
Language requirements
Listening and Speaking - Higher
Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.
Reading and Understanding - Higher
Able to understand standard written Welsh and English; both formal and informal.Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.
Writing - Higher
Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).
Purpose of the post
•Ensure that the people of Gwynedd are at the heart of everything we do.
•Provide support to the Welfare and Income Officers in every aspect of the Welfare and Income Unit's work. Take ownership of cases and undertake financial assessments, raise invoices and monitor cases.
Responsibility for functions
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Main duties
•Take personal responsibility for self-development and intelligence on the acts and charging policies for services, and benefits.
•Accept application forms for Residential and Non-residential financial assessments. Check and collect information on income and capital by contacting the Service User, DWP, Banks, Pension Funds, etc.
•Complete Residential and Non-residential financial assessments in line with Welsh Government guidelines and the Council policies.
•Input information to the service's financial systems and computer systems. Keep spreadsheets and other financial records of assessments and payments in line with the requirements of the Department and the Council's Financial Rules.
•Ensure that accurate invoices are sent out promptly for each residential, non-residential or other service when needed.
•Arrange payments through bank orders or raising invoices.
•Carry out financial assessments again on every service user annually. (Or more frequently if necessary).
•Monitor and change financial assessments and invoices in line with the demand. E.e. To include property following 12 weeks or to include an additional benefit in the assessment following an application for a successful benefit.
•Arrange to evaluate property and register debt against property in cases of delayed payments.
•Monitor payments regularly, identify debts and pursue payments.
•Attend operational meetings as required.
•Deal with enquiries from the public/service users/Support Workers over the telephone and face to face.
•Respond to enquiries / correspondence, orally and in writing.
•Answer the Income and Welfare Unit's telephone calls, deal with enquiries and take messages on behalf of others.
•Provide administrative support in the office for the Welfare and Income Officers.
•Be proficient and use the CEDAR invoice raising system.
•Be proficient with using the WCCIS/Mosaic systems
Other Responsibilities :
•Responsibility for self-development.
•Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
•Operate within the Council’s policies in relation to equal opportunities and equality.
•Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
•Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
•Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
•Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
Special circumstances
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