Single Point of Access Officer

Are you organised? Great at talking to people on the phone? A supportive team player? Used to working at pace? Then we could have the job for you!

The Single Point of Access Team is part of the Information, Advice and Assistance service which helps members of the public, their families and any professionals supporting them, to access the right information at the right time.

Are you good at getting the best information out of people to respond to their query quickly? We will provide you with training, and support you to learn who to signpost these customers to. You'll need personal resilience, but we will help you to gain confidence in dealing with challenging situations.

The ability to communicate in English is essential and the ability to converse at ease with customers in Welsh is also essential for this post.

When completing your application form, please provide examples evidencing your experience.

Due to the nature of the work, it will be necessary to obtain a satisfactory disclosure from the Disclosure and Barring Service (DBS).

An understanding of social care assists but can be learned "on the job".

Benefits:
- Regular Supervision from your Team Manager
- Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate.
- Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.
- Access to a number of employee benefits, including, Conwy Rewards and Conwy Ffit.
- Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee!

Talk to us:
If you have any questions or would like to know more about this role, please don't hesitate to contact Ruth Barr, Team Manager - SPoA & Welfare Rights
Email: ruth.barr1@conwy.gov.uk Phone: 01492 574668

Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.

We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

In promoting Equal Opportunities, Conwy welcomes applicants from all sections of the community. All Disabled applicants who meet the essential job requirements will be guaranteed an interview. The Council will provide appropriate additional work facilities for disabled applicants. There is an option for disabled people to apply on different formats. Please contact the HR Team on 01492 576129 for further advice.

Mae'r ffurflen hon ar gael yn Gymraeg hefyd.