Employment Support Assistant

At Conwy County Borough Council, we're looking for a friendly, motivated Employment Support Assistant to join our Disability Employment Mentoring Support Service. You'll work alongside individuals with disabilities aged 14 and over, helping them build the skills and confidence they need to move into voluntary or paid employment.

What You'll Be Doing:
• Supporting individuals in line with their personal employment plans
• Providing excellent customer service in community and retail settings
• Helping maintain safe, welcoming environments
• Working as part of a team to deliver meaningful, person-centred support
• Keeping accurate records and contributing to service reviews

What We're Looking For:
• A positive, can-do attitude and a genuine interest in helping others
• Good communication and teamwork skills
• Experience in retail, gardening, or customer service is a plus
• Willingness to undertake relevant training (including QCF Level 2 if not already held)
• Ability to work flexibly and follow health and safety procedures

Why Join Us?
• A supportive and inclusive team environment
• Opportunities for training and development
• A role where every day brings new experiences and the chance to make a real impact
• Work in beautiful outdoor settings across Conwy

If you're looking for a rewarding and fulfilling career and would like to know more, give us a call for an informal chat.

Manager details for informal discussion: Craig Bond, Team Manager (craig.bond@conwy.gov.uk / 01492 575063)

Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.

We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.

Mae'r ffurflen hon ar gael yn Gymraeg hefyd.