Your main responsibilities will include:
Domiciliary Care Coordination
- Coordinating daily care rotas and allocating support staff to service users.
- Arranging cover for sickness, annual leave and emergency staffing requirements.
- Monitoring calls and helping to ensure visits are delivered safely and on time.
- Communicating effectively with service users, families, care workers, management and other professionals.
- Supporting care planning, record keeping and quality monitoring.
- Carrying out quarterly audits; reviewing and updating care plans and risk assessments
- Responding to queries and escalating concerns appropriately.
- Helping maintain high standards of person-centred care and regulatory compliance.
Staff Wellbeing and Support
- Acting as a friendly and approachable point of contact for staff.
- Promoting positive mental health, wellbeing and work-life balance.
- Conducting regular staff wellbeing check-ins.
- Recognising and raising concerns about stress, workload and staff morale.
- Signposting employees to appropriate wellbeing and professional support services.
- Encouraging staff engagement, recognition and teamwork.
- Supporting staff induction, communication and initiatives that improve staff satisfaction and retention.
What we are looking for
Essential:
- Experience in health and social care, domiciliary care or a related administrative or coordination role.
- Excellent organisational and communication skills.
- A caring, approachable and supportive attitude.
- The ability to prioritise workloads and respond to changing situations.
- Good IT, record-keeping and administrative skills.
- An understanding of confidentiality, safeguarding and person-centred care.
- A genuine interest in staff wellbeing and creating a positive working environment.
Desirable:
- Previous experience coordinating domiciliary care rotas.
- Knowledge of health and social care requirements.
- Relevant health and social care qualifications (minimum QCF level 3).
- Experience supporting staff wellbeing, induction, training and / or development.
