Housing Support Mentor
Hours: 22.5 hours
Salary: £20,041.31 pro rata
Holidays: 25 days per year plus 8 public holidays (pro rata)
Based at: Haverfordwest, Pembrokeshire
This service will provide high quality and effective housing related/floating support service for individuals experiencing substance use issues across the County of Pembrokeshire. The support will focus on an individuals strengths enabling them to feel safe and secure with the long-term aim of them living substance free and independently in their own homes.
Staff are to work with service users in areas such as employment, training and education, debt management and daily living skills to promote wellbeing and a healthy lifestyle. Staff will be expected to be flexible and work across the hours and days of service delivery and will be part of a rota of on-call service for out of hours provision where necessary.
• Provide a variety of person centred, tailored interventions that support individuals with complex needs to find sustainable accommodation and develop their independent living skills.
• Working with service users in a proactive time and task specific manner on a variety of issues to impact positively on issues relating to housing, employment, training and education, offending behaviour and social isolation.
• Manage a client caseload, and complete individual needs assessments, risk assessments, support plans and offer practical advice and advocacy to service users.
• Build and maintain positive relationships with individuals with complex needs to ensure successful support, to address the persons accommodation and wider support needs.
• Support service users to exercise informed choices about their lives where possible and to enhance their social skills and participate in their community.
• Support service users to identify the areas of support needed and identify the best option of support based on ongoing needs as outlined in their individual Support Plans.
• Work with service users to achieve their outcomes and the outcomes of the project, employing creative and innovative methods to meet these outcomes and, through their experience and resources, bring added value.
• To provide a service to the service user group that complements and enhances the service provision of the local housing providers and specialist substance misuse agencies in the context of the Housing Support Grant initiative.
• Liaise with relevant services, organisations and agencies with regards to accessing additional support for service users.
• To enable service users to administer their financial affairs as appropriate, working within FCA guidelines.
• To maintain up to date case management and review records as required, alongside the case management policy.
• To participate in the provision of an on-call service. External Collaboration:
• Communicate clearly, effectively and professionally with service users receiving support, Support Workers, Carers, family members, referrers and other Professionals via multiple formats (i.e., face-to-face, telephone, in writing etc.)
• Signposting/referring on to other specialist/appropriate services in a timely manner.
• Producing reports for internal/external purposes as required.
• Attending training courses and meetings as required by Adferiad and commissioning body
• Create productive working relationships with Adferiad and partners as well as external agencies by developing the trust and support of colleagues and minimising conflict. Employee Responsibilities:
• Ensuring data collection and appropriate recording and presentation for monitoring, evaluating the effectiveness of the service and Quality Assurance reports as directed by the Service Manager/ County Manager or other Adferiad Managers.
• Act in accordance with the provisions of the Data Protection Act 1998 and Information Governance Policies.
• Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974.
• To ensure electronic dairy system is comply with including health and safety, working alone in the community policy.
• To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify the line manager promptly if there are any concerns.
• Liaise with the Service Manager on a regular basis to ensure good lines of communication.
• Attend regular team meetings.
• To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role and your own personal development.
• To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies.
• Contribute to an ongoing system of service evaluation.
• Confidentiality: All information relating to Adferiad Recovery and its service users is confidential and should not be discussed or disclosed without the prior consent of a senior manager.
• As with all employees, workers and volunteers; to encourage people to join Adferiad as a member.
• Carry out all reasonable tasks commensurate with the post as directed by line manager
• Implement Adferiad’s Equal Opportunities Policy and all other policies and procedures
• Must demonstrate empathy towards Adferiad Recovery’s beneficiaries.
There are no specific qualifications but there must be evidence of commitment to personal and career development relevant to the post.
Desirable: Qualified/willing to work towards NVQ 3 in Health and social care or hold equivalent qualifications.
Desirable: NVQ Level 2/3 in Health & Social Care, or other relevant qualification
Experience of working with vulnerable client groups.
Experience of working in community based services.
Experience of working with people with housing difficulties.
Experience of partnership working.
Experience of different treatment models to support the service user.
Must be able to establish and maintain constructive working relationships with a wide range of
Must be able to communicate clearly and effectively
Must be able to keep accurate and readable service user and service administration records
Must be computer literate
Must be able to manage time and keep appointments
Ability to work as part of a team whilst also being able to work alone using own initiative.
Knowledge of Housing, offending and employment issues.
Knowledge of substance misuse issues.
Must have sufficient understanding of challenges faced by this client group and the varying service responses and interventions required dependant on background/present situation.
Must have a good understanding of the challenges and barriers for individuals with complex needs, their families and care givers in accessing appropriate support services
Knowledge of, and ability to work with, issues of confidentiality, consent, and capacity.
A sound knowledge of safeguarding adults, children and the protection of vulnerable adults
Good local knowledge.
Desirable: Working with families
Other Relevant Requirements:
Full driving licence and full access to a vehicle for work purposes.
A flexible approach to ensure service users have appropriate access to support when needed.
Desirable: Welsh language skills